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Professional Experience

Five years of compliance and governance expertise, combined with director-level technology and eCommerce ventures.

  1. Current

    Compliance Officer

    Commercial Services Group (Kent) · Kent, UK

    Manage compliance requirements across multiple local authorities within Education, Social Work and Care sectors — auditing, reporting, and continuous improvement at scale.

    Key Achievements

    • Manage compliance across multiple local authorities in Education, Social Work and Care
    • Conduct audits, compliance reviews and quality assurance against regulatory requirements
    • Analyse large volumes of documentation to identify discrepancies, risks and improvements
    • Investigate issues, identify root causes and support corrective action implementation
    • Produce compliance metrics and operational insights for senior stakeholders
    • Develop compliance documentation, guidance materials and operational procedures
    • Deliver training and support stakeholders on compliance requirements and best practice
    • Build relationships with clients, suppliers and internal teams to improve service delivery
    Compliance Auditing Governance Reporting Training
  2. Current

    Director, Developer & Client Coordinator

    Fleet Hosting Limited · London, UK

    Lead website development, software engineering and digital transformation projects — from SQL-backed systems to workflow automation and client delivery.

    Key Achievements

    • Lead delivery of website development, software engineering and digital transformation
    • Work with databases, SQL queries and data structures for client websites and systems
    • Translate business requirements into scalable technical solutions
    • Design and implement workflow automation to improve operational efficiency
    • Support database management, reporting systems and integrations
    • Coordinate developers, designers and stakeholders for successful project delivery
    • Develop reporting tools and BI solutions for business decision making
    Web Development SQL Automation Leadership BI
  3. Current

    Director & Operations Manager

    PackRipperz Limited · London, UK

    Manage operations for a growing eCommerce and trading card business — sales analysis, inventory forecasting, and scalable operational workflows.

    Key Achievements

    • Manage operations for a growing eCommerce and trading card business
    • Analyse sales performance, purchasing trends and customer behaviour
    • Oversee supplier management, stock forecasting and inventory planning
    • Develop reporting processes for operational performance and profitability
    • Implement scalable workflows and business systems
    • Use data analysis to improve purchasing, inventory and business performance
    eCommerce Operations Inventory Analytics Trading Cards
  4. Current

    Director & Creative Operations Lead

    Cairo Ren Limited · London, UK

    Manage creative operations, project delivery and client relationships across marketing, media and creative projects.

    Key Achievements

    • Manage operations, project delivery and client relationships
    • Coordinate marketing, media and creative projects end to end
    • Develop operational workflows and project management processes
    • Analyse campaign and project performance data to improve client outcomes
    Creative Operations Project Management Media Marketing

  5. Sales Assistant

    Currys PC World / Carphone Warehouse · UK

    Consistently exceeded sales targets while coaching colleagues and analysing performance metrics in a high-volume retail technology environment.

    Key Achievements

    • Consistently achieved high sales performance against targets
    • Analysed sales reports and performance metrics
    • Supported management with team leadership responsibilities
    • Delivered coaching and training to colleagues
    • Recognised for outstanding customer service and sales performance
    Sales Retail Leadership Customer Service

  6. Food Assistant

    West Middlesex Hospital · London, UK

    Delivered patient meal services in a fast-paced healthcare environment with accuracy, organisation and strong communication.

    Key Achievements

    • Delivered patient meal services within a fast-paced healthcare environment
    • Managed dietary requirements accurately and efficiently
    • Developed organisational, communication and time management skills
    Healthcare Operations Communication
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